Franchise Payments Network: One-stop-shop for all Electronic Payment Needs in the Franchise Industry

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Tom Epstein, CEO & Founder
The COVID-19 crisis has ignited a wave of radical change in the payments landscape, bringing forth a range of new competitive requirements for businesses around the world to stay relevant. Similarly, the franchise community is also looking for ways to cope with the accelerated pace of COVID-induced transformations. Only a year ago, little did franchisors know that this unpredictable turn of events would upend the payments industry in ways never thought of before. The pressure on franchisees to meet governmental regulations and keep pace with new consumer demands has led them to promptly embrace contactless, electronic payment methods. This is where Florida-based Franchise Payments Network (FPN) is moving the needle by delivering innovative electronic payment solutions exclusively for the franchise industry. "We are the only payment processor that focuses entirely on the franchise industry. By delivering strategic advice on different types of electronic payment solutions, we are enabling franchise-based companies to ensure that customers can pay securely and with confidence in the current business environment," says Tom Epstein, CEO of FPN.

FPN works with over 190 franchise systems, both nationwide and internationally, and provides franchisers with the flexibility to customize solutions according to the needs of their franchisees. The company offers the franchise industry a broad range of services, from payment processing, mobile solutions, and cloud-based POS systems to loyalty programs. “During the initial months of the pandemic, we started seeing a huge influx of transactions through our systems because we deal with credit card processing and ACH. We have been witnessing a drastic increase in demand for electronic payments," remarks Epstein. To this end, FPN has been consulting with franchisors to help them implement their current technology in a different way such that their customers can complete POS transactions comfortably. On the other hand, the company is working with franchisors to assist them in deploying touchless payment technology, be it a mobile device for curbside payments and delivery of products or sending email or text invoices.

Putting things in perspective, Epstein explains that with the pandemic fundamentally changing the payments landscape, cash and checks have mostly disappeared into oblivion as businesses switched to electronic payment systems. As such, FPN holds one-on-one meetings with franchisors and their technology groups to understand their distinct challenges and tailor solutions that fit the bill. Franchisors that have adopted FPN’s electronic payment solutions are well-equipped to support their franchisees’ business when compared to those who are hesitant to adopt e-payment methods.
"We understand the unique challenges of a franchisor and develop solutions that benefit every single franchisee in that chain," adds Epstein. Since every franchisee in the chain uses the same point of sale, FPN ensures they are provided with the same system pricing and touchpoints and extends support accordingly. “We build relationships with the franchisor’s point of sale vendor so that we can lend help to franchisees even if something is out of our scope,” clarifies Epstein.


With strategic advice on different types of electronic payment solutions, we are assisting franchise-based companies to ensure that customers can pay securely and with confidence in the current business environment

FPN’s sister company, POLN8—an all-inclusive loyalty technology company—offers robust and intelligent solutions for franchise companies, allowing smooth integrations within just about any POS platform. As a testament to their outcome-driven service in the restaurant space, Epstein explains that customers who are a part of the POLN8 loyalty program tend to spend more. Through the loyalty program, FPN implements an effective strategy to help restaurateurs turn their loyal patrons into brand advocates. With a custom, branded app, the company ties loyalty with payments to create an environment where the customer earns points and the business rewards them for visiting more often. Restaurants can even leverage the loyalty program to reward their customers for ordering food online, which is highly beneficial in the post-pandemic world. With this, restaurants can unlock an average ticket lift of 17 percent and a 50 percent increase in customer frequency.

With several plans in the pipeline, FPN is working diligently to be at the forefront of delivering robust services around touchless transactions, digital currencies, and loyalty programs. In parallel, FPN is also strengthening its partnerships with software vendors. The company plans to combine the payment data at the point of sale with loyalty data (customer demographics, age, frequency of store visits, and spending behaviors at other brands they visit). With this data-rich combination, the company aims to help franchisors make the best marketing decisions for all franchisees they add to their chain in the future. All in all, FPN aims to deliver more holistic services to franchisors and, in turn, franchisees.

Company
Franchise Payments Network

Headquarters
Ocoee, FL

Management
Tom Epstein, CEO & Founder

Description
Florida-based Franchise Payments Network (FPN) delivers innovative electronic payment solutions exclusively for the franchise industry. FPN works with over 190 franchise systems, both nationwide and internationally, and provides franchisers with the flexibility to customize solutions according to the needs of their franchisees. The company offers the franchise industry a broad range of services, from payment processing, mobile solutions, and cloud-based POS systems to loyalty programs. FPN works with franchisors to assist them in deploying touchless payment technology, be it a mobile device for curbside payments and delivery of products or sending email or text invoices

Franchise Payments Network