Adam Jatich, Director of Retail Solutions“We don’t tell customers what we do, rather we ask them what they need,” begins Adam Jatich, Director of Retail Solutions at TRG, a mobile managed services provider based in Cleveland, Ohio. While summarizing the company’s overall approach and customer-oriented culture, the statement also explains the evolution of the company since its founding in 2002.
TRG began in refurbished warehouse equipment and repair services - establishing itself as one of the largest buyers of legacy hardware, maintaining an extensive inventory of refurbished assets and offering short‐term rentals to help organizations keep up with the latest technology. As one of the largest third-party service providers in the industry, TRG prided itself on its 7,500 square foot technical laboratory and 60+ manufacturer-trained technicians.
While these core capabilities continue to differentiate the company, TRG has continuously expanded its offerings to meet the evolving requests of its customers— establishing additional partnerships with leading OEMs and providing a variety of additional services, including new equipment sales, managed logistics for in-warranty repairs, staging/ kitting/deployment, software development, wireless site surveys, onsite installations, and help desk support.
In mid-2018, the company evolved yet again, with the establishment of an in-house key injection facility (KIF) and 40,000 square foot Retail Deployment Center—and the launch of TRG Payment Solutions. With these new capabilities, TRG expanded its industry-leading services, providing cradle-to-grave, one-stop-shop solutions for any AIDC, POS or payment processing need.
“Technology is converging,” says Steve Bochniarz, TRG’s Director of POS & Payment Solutions. “Lines are blurring between the needs of traditional enterprise mobility and those of mobile payments and other customer experience-enhancing technologies.
Stephen Bochniarz, Director of POS and Payment SolutionsPayment solutions are a logical expansion for TRG, and we look forward to enhancing our impact for our customers.”
Not one to rest on its laurels, the company announced the launch of TRG Mobility as a Service in early-2019, an “on-demand” subscription program combining hardware, services, and analytics into one simple, predictable monthly payment. The most comprehensive hardware lifecycle management solution designed for business, TRGMaaS makes it easier and more affordable to keep up-to-date with the latest technology on the market and ensure it is stable, secure, and available when needed.
Overall, TRG’s offerings help customers drive process efficiencies, improve lead times, strengthen security, and enhance the customer experience—ultimately increasing sales and decreasing costs—and the company’s flexibility as an organization allows customers to roll-out deployments and manage fleets more quickly, economically, and efficiently when compared to other providers in the industry. TRG is proud to be vendor and solution agnostic, developing tailored solutions that meet each customer’s unique requirements at anywhere in its customers’ equipment lifecycle process. The company boasts of multiple success stories that speak volumes about its expertise as a complete solutions provider and proven track record in the industry, with customers including Nike, L Brands, Energizer, JC Penney, UPS, and Delta Airlines.
Growing annually at a rate of nearly 20 percent, TRG continues to invest in new markets and capabilities. The company established a presence in Canada and the Netherlands more in the five years ago and will announce the expansion of its European presence in the summer of 2019. “We create a complete solution ecosystem for businesses and provide any level of support, service, and hardware that customers can think of,” concludes Jatich.